Guides

Straight answers for car owners

Short guides to the questions we hear most at the counter.

No. Under the federal Magnuson-Moss Warranty Act, a manufacturer cannot void your warranty because you had maintenance done at an independent shop. The work has to follow the factory schedule with parts and fluids that meet the specification, and you should keep your invoices.

Call and you get the shop.

The person who answers is the person who will work on your car. You get a line-item estimate and approve it before anything starts. If the car can't be driven, we'll tow it.